What’s the point of a post if not to share experiences? This post is a bit random, it’s just things that have caught my attention over the last month or so. Stuff I jot down in Google Keep on my phone, which I should add is an excellent way of capturing notes and things you’d like to remember.
Anyway, summer is here and the Asos parcels are arriving in the office in increasing numbers as the weather improves. Not to be out-fashioned by my younger colleagues I bought a pair of Birkenstocks from Amazon, which were too big. The dread of returning these filled my head so much that I contemplated keeping them and wearing them with thick socks. I was advised that I was too old to get away with that hipster look, so back to Amazon they had to go. To my salvation, an option to return the item via Amazon Locker popped up on their website, so I thought I’d give it a try.
Amazon Locker has been around for some years now, I read about it but just ignored it, thinking that it would never be something I would use. A location search showed that one was situated at a nearby service station, so I registered the return online, printed the slip and 6-digit code and set off with my oversized sandals. The lockers were tucked away against a back wall of the service station with a queue of early adopters waiting to pick up their Amazon parcels. I was starting to feel the same excitement I had when I used Google Pay on my phone for the first time. I tapped my 6-digits into the screen and a Locker door swung open, in popped my package, closed the door, and I was off. I know it doesn’t seem like much to write about, but for me this experience was amazing and a great example of service design that will keep me choosing Amazon as my first port of call when I decide to shop (for anything).